Engineer Desktop - FLL – Fort Lauderdale

Position Summary:

The Engineer provides Information Technology (IT) support to all Crewmembers located at JetBlue Stations.

IEssential Functions:

-Services desktops including installation, repair, replacement and warranty of software and hardware
-Conducts walk-through of airport terminal to ensure everything is operational
-Maintains public displays, ticket and gate machines
-Troubleshoots and fixes any hardware and software issues
-Responds and completes email and phone call requests from Crewmembers in a timely and courteous manner
-Ensures minimal delays for all Crewmembers supported
-Interfaces with all IT disciplines, Reservations management team, Pilots, Customer Service Group, Technology and Airport Operations

Crew Bases (JFK, BOS, FLL, LGB)
-Provides support for all desktop applications and hardware for airport terminals, including Flight, Technology and Airport Operations and the Customer Service Group
-Provides support for all desktop applications and hardware for airport facilities, including hangars and the Materiels, Ground Service Equipment and Provisioning departments

SLC
-Supports all desktop applications and hardware for JetBlueÁ’s Reservation Center, including all SLC Crewmembers working from home environment

Field Stations/Blue Cities
-Travel Required - Provide support for all desktop applications and hardware for airport terminals, including Flight, Technology and Airport Operations and the Customer Service Group
-Travel Required - Provide support for all desktop applications and hardware for airport facilities, including hangars and the Materials, Ground Service Equipment and Provisioning departments

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